Shipping Guide

At iFix Tech, we work to make shipping simple, fast, and reliable for every customer. Whether you are ordering phones, replacement parts, repair supplies, or wholesale products, we carefully prepare and ship your order as quickly as possible.

Most orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.

Once your order is packed and shipped, you will receive tracking information by email or through your account.

All shipped orders are sent through FedEx or UPS. The shipping carrier may depend on your location, package size, product type, shipping speed, and carrier availability.

Available shipping options may include standard shipping, express shipping, or local delivery depending on your location and the items in your order.

Shipping times may vary based on your location, carrier delays, weather conditions, holidays, product availability, and order volume.

Premium members receive free shipping on eligible orders.

When you register as a Premium Member, your registration fee includes free shipping benefits for eligible purchases. This means Premium Members can enjoy a smoother checkout experience without paying separate shipping fees on qualifying orders.

Free shipping may apply to phone parts, accessories, replacement parts, eligible devices, and wholesale supply orders.

Some large, heavy, special-order, international, or high-value shipments may require additional shipping confirmation before checkout.

Premium membership is designed for customers, repair shops, and businesses that order regularly from iFix Tech.

Your Premium registration may include free shipping on eligible orders, faster order handling when available, access to member pricing, wholesale support, and priority customer assistance.

Premium shipping benefits may only apply while your Premium account is active and in good standing.

After your order ships, you will receive a tracking number from FedEx or UPS. Please allow some time for the carrier to update tracking information after the label is created.

You can use the tracking number to follow your package until delivery.

Please make sure your shipping address is correct before placing your order. iFix Tech is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information.

If you notice an address mistake after placing an order, contact us as soon as possible. We will try to help, but we cannot guarantee changes once the order has been processed or shipped.

If your package is delayed, lost, marked as delivered but not received, or arrives damaged, please contact us right away.

We may ask for photos, tracking details, or carrier information so we can help review the issue. Because shipping is handled by FedEx or UPS, some delivery problems may need to be handled directly with the shipping carrier.

If local pickup is available, customers may pick up eligible orders from our Brooklyn location after receiving confirmation that the order is ready.

Please do not arrive for pickup until your order has been confirmed as ready.

International shipping may be available for certain products and locations. International customers may be responsible for customs fees, import taxes, duties, or other charges required by their country.

These charges are not controlled by iFix Tech and are not included in the product price unless clearly stated.

Some products may not be available for shipping to certain locations due to carrier restrictions, product type, availability, or legal requirements.

If there is an issue with shipping your order, we will contact you.

For shipping questions, tracking help, Premium Member shipping benefits, or delivery issues, please contact us:

Email: ifixtechnyc@gmail.com
Phone: +1 330-999-9119